ACCUREX Health Care Manufacturing Inc.
Accessibility For Ontarians With Disabilities Act, 2005(AODA)
Accessible Customer Service Policy.
Providing Goods to People with Disabilities
ACCUREX Health Care Manufacturing Inc. is committed to excellence in serving all customers including people with disabilities.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods. We will ensure that our staff is trained and familiar with various assistive devices that may be used by all persons with disabilities visiting our facility to access our goods.
We will communicate with people with disabilities in ways that take into account their disability.
Due to the nature of our business, service animals are not allowed in our manufacturing are but are more than welcome in our front office. We will find other means of making our goods accessible to people who require the use of service animals.
We are committed to welcoming people with disabilities who are accompanied by a support person. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to facilities for customers with disabilities, ACCUREX Health Care Manufacturing Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities, if available.
The notice will be posted at a conspicuous place on the premises.
Training for staff
ACCUREX Health Care Manufacturing Inc. will provide training to employees and volunteers who deal with customers or other third parties on our behalf.
Individuals in the following positions will be trained:
Receptionist, Purchasing Officer, Logistics Officer, Shipping/Receiving Personnel and QA/QC Supervisor.
This training will be provided to staff as early as possible as well as on an on-going basis as changes occur to ACCUREX’ plan and/or when there are changes to the Act. In the event of new hires, training will be provided within one month after hiring.
Training will include:
For each employee trained, records will be kept indicating the date and training provided.
The ultimate goal of ACCUREX Health Care Manufacturing Inc. is to meet and surpass expectations while serving customers with disabilities. Comments regarding how well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback on the accessibility of goods provided by ACCUREX Health Care Manufacturing Inc. to people with disabilities may do so by:
Phone: 519-752-4937 ext. 227
All feedback will be directed to the General Manager. Customers can expect to hear back as soon as possible.
Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of ACCUREX Health Care Manufacturing Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.